Adding Value to Those You Serve
To be a successful leader, you must intentionally add value to others. But when you cannot be physically with your team, how do you maximize your impact?
Watch Digging Deeper this week as Dennis presents you with innovative ways to develop your people and add value. We’d love to hear what steps you’re taking to maximize your impact with your teams and customers; please share your thoughts with us in the comments below.
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Hello everybody, Dennis Englebrecht for Digging Deeper. Just want to remind you all to send in your comments, questions,
and any ideas you may have for any future blogs, or anything we can answer or help you with.
Today I wanted to talk about adding value to those you serve. When I'm talking about adding value, I'm really talking about
really the basics of leadership. As leaders we serve those that are in our charge. What we want to try to do is really add
value to the capabilities the enjoyment the spirit, the culture of all of those that are within our charge.
This has come to mind with me a lot lately, largely because of the pandemic. We're confronted with new challenges.
Sometimes, we have to try to serve our members without being in person. I'm sure many of you have had some stay at
homework policies as well and you've had to deal with remote folks, and that presents a new way, or a new challenge of
how you can add value in your interactions with those employees.
When you think about this challenge of adding value, one of the things we may get into as managers is kind of the routine
of management. We may add value through some of the meetings we have, for example. We may add value through our
job reviews, through our weekly meetings, through other types of things that then become routine. I think routine
sometimes can be the enemy of adding value because we get in the routine of checking this box, doing that thing and
following sort of a routine that we get into, but in doing so, perhaps we're missing some of the areas where we really
could add value to those under our charge.
One of the things I want to do is just sort of present a challenge to you of finding new ways to add value, new ways to
figure out how you can help each individual with the areas where they need help, they're not as strong, they need coaching
up or training, they need advice, or they need counsel. Those sorts of things. Look for new and better ways to do that.
One of the things that I've done, which has been successful for me during this period is I try to start each day with a valueadded challenge. Try to come up with one new idea each day of a way I can add value to the membership, to the folks
that we work with. Part of the reason for that is some of the standard ways we add value might not be available to us
again, many oftentimes in person not being available to us, but even other things as our world is changing today. You may
think about doing that as you probably do a to do list of some time. Add to your to do list, finding a new way each day to
add value to each of the people that's in your charge.
Again, this is Dennis Engelbrecht, Digging Deeper.
